Refund policy

All our products go through five quality tests before dispatch to make sure that you always receive best quality product. Still if you receive the product in damaged condition as per below mentioned cases then follow accordingly-

Case 1- If the packaging is majorly damaged at the time of delivery then kindly take its photograph in front of the delivery boy and Whatsapp it to us on our customer care number and refuse to accept the package and return it to the delivery person immediately.

Case 2- We suggest you to make a video while opening the product packing to avoid inconvenience. If you think, you have received the product in a bad condition send us the video you made while opening the parcel immediately as you receive it on our customer care Whatsapp number at 9669166763 or email us at sales@sonalandpankaj.com mentioning your Order code. You can return the product to us WITHIN 24 HOURS OF THE DELIVERY (except Sunday & government holidays). Any request regarding replacement or any other issues will not be entertained if sent after 24 hours of delivery.

Once you register your complaint with us we will look into it and do the needful. In case of any major manufacturing fault the product can be replaced with a new one or exchange with other product if the raw material is not available for same product. Please make sure that the product remains unused and the original product tag and packing remains intact when you send us the product for the replacement. If it’s not found so, your complaint request will be rejected at the same time and the same product will be sent again to your address once you pay additional shipping charges again. Please note shipping charges will be borne by the customer in the case of replacements.

NO CANCELLATION /NO REFUNDS/NO EXCHANGE & RETURNS in any condition (Except in above mentioned cases).